As more and more manufacturing jobs leave the United States in this era of global economics, we are becoming more focused on service-oriented industries. And as you would expect, the keys to success in service industry jobs differ slightly from jobs in a factory. Here are five things you need to remember to thrive:
The Customer is Always Right: When it comes to service, the customer is always right. The business you’re employed at is there for the customer and he or she sets the terms. If their request is within the realm of the services your business offers, it’s up to you to ensure they’re satisfied.
Stay Positive: No matter how bad of a day you’re having, it’s your job to initiate a positive interaction and create and uplifting atmosphere for the customer. Stay confident and cordial while putting all personal problems out of your mind. This is easier said than done, but it’s essential to generate revenue.
Know Your Services: It doesn’t get much more embarrassing when you’re asked a question and you either freeze or utter those dreaded words, “I don’t know.” You are the resource for the customer or client: know both the essentials and the information that gets asked about most frequently. And most importantly for maintaining good appearance, never say “I don’t know.” Always say something like, “Let me check on that really quickly,” or, “That’s something I’ll have to look up. Just a moment please.”
Look Good for the Boss: I have a friend that worked in the tourism industry for an Alaska summer job a few years back. One of his most embarrassing moments was when he coordinated a ride for a couple to get to their hotel only to find out afterwards that he had just called a taxi car for the CEO. He should have gotten some special treatment and, at the very least, gotten a company car to drive him and his wife. It might sound unfair, but going the extra mile for the owner or CEO of your business is certainly good practice to earn a promotion, a raise, or at the very least positive feedback.
Be Yourself: You might have a dress code, but don’t let that stop you from letting the positive parts of your personality shine while you work. If you have the emotions of a machine while you’re on the clock, customers will notice. Put your personal spin on your job and run with it.